CUSTOMER SUPPORT

FREQUENTLY ASKED QUESTIONS

Will I receive the same jewelry shown in the picture?

Yes. We carefully photograph our jewelry to show the real design, color, and details. Slight differences may occur due to lighting, screen settings, or handmade finishing.

Where can I view my sales receipt?

After your order is placed, the receipt will be sent to your email automatically. You can also log in to your account and view it from the order details page.

Where can I ship my order?

We offer shipping to many locations worldwide. Available shipping options will be shown at checkout based on your address.

How do I care for my jewelry?

To keep your jewelry looking brilliant, avoid direct contact with perfumes, lotions, and chemicals. Remove pieces before swimming, showering, or exercising. Clean gently with a soft cloth after wearing and store separately in a dry jewelry box or pouch to prevent scratches and tarnish.

For delicate gemstone or plated items, avoid ultrasonic cleaners. With proper care, your jewelry will maintain its beauty for years to come.

Is your jewelry hypoallergenic?

Many of our pieces are crafted with skin-friendly materials such as sterling silver, stainless steel, or gold-plated brass. However, sensitivities can vary from person to person.

If you have highly sensitive skin, we recommend choosing solid gold, sterling silver, or hypoallergenic collections for the most comfortable wear.

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